Frequently Asked Questions
Find answers to common questions about shopping on Bexabay. Can't find what you're looking for? Contact our support team at support@bexabay.com
Orders & Shipping
How long does shipping take?
Shipping times vary by location and product type. Domestic orders typically take 3-7 business days, while international orders take 7-21 business days. Digital products are delivered instantly via email after payment confirmation. You'll receive tracking information for all physical orders.
Do you ship internationally?
Yes! We ship physical products to over 150 countries worldwide. Shipping costs and delivery times vary by destination. Digital products are available globally with instant delivery. Note that customers are responsible for any customs duties, taxes, or import fees imposed by their country.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order status in real-time from your account dashboard under 'Order History'. Physical products include carrier tracking links (DHL, FedEx, etc.). Digital products show download status instantly.
Can I cancel my order?
Physical products can be cancelled within 2 hours of purchase if not yet shipped. Contact support immediately at support@bexabay.com with your order number. Digital products cannot be cancelled once access has been granted or download initiated. Refunds follow our return policy terms.
Returns & Refunds
What is your return policy?
Physical products can be returned within 14 days of delivery if unused and in original packaging. Digital products (software, e-books, online courses, downloads) are NON-REFUNDABLE and NON-RETURNABLE once access is granted. See our full Refund Policy page for detailed terms and eligibility requirements.
How do I return a physical item?
Contact support@bexabay.com within 14 days of delivery with your order number, product details, and photos. Our team will review and provide return authorization with shipping instructions. Do NOT ship items without approval. Return shipping costs are customer's responsibility unless the item is defective.
How long does a refund take?
After we receive and inspect your returned item (3-5 business days), approved refunds are processed within 7-10 business days to your original payment method. Credit card refunds may take an additional 5-7 days to appear. Cryptocurrency refunds process within 24-72 hours to your original wallet.
Can I get a refund for digital products?
No. All digital products (software, e-books, online courses, digital downloads, subscriptions) are final sale and non-refundable once access has been granted or download initiated. This is standard industry practice for digital goods. Please review product descriptions carefully before purchasing.
What if I receive a defective product?
Report defective or damaged items within 48 hours of delivery with photo evidence. We'll provide a prepaid return label and offer either a full refund or replacement (your choice). We are not responsible for carrier damage - file a claim with the shipping company using your tracking information.
Payments
What payment methods do you accept?
We accept multiple payment methods: Credit/Debit Cards (Visa, Mastercard, Amex), PayPal, bKash (Bangladesh), SSLCommerz, and Cryptocurrencies (Bitcoin, Ethereum, USDT, BNB). Payment availability may vary by country. All transactions are secured with industry-standard SSL encryption.
Is my payment information secure?
We use bank-level SSL encryption and PCI-DSS compliant payment processors. Credit card details are processed directly by Stripe, PayPal, or your chosen payment provider - we never store your card information on our servers. Cryptocurrency payments use blockchain technology for maximum security.
Can I pay with cryptocurrency?
Yes! We accept Bitcoin (BTC), Ethereum (ETH), USDT (Tether), and BNB (Binance Coin) via NOWPayments. Select cryptocurrency at checkout, choose your coin, and send payment to the provided wallet address. Refunds for crypto payments are calculated at USD value at time of original purchase.
What if my payment fails?
Payment failures usually occur due to insufficient funds, incorrect card details, or bank security blocks. Check your card balance, verify information is correct, and try again. Contact your bank if the issue persists - some banks block international or online transactions by default. For crypto, ensure you send the exact amount to the correct wallet address.
Account & Rewards
How do reward points work?
Earn points on every purchase (1 point per $1 spent). Points can be redeemed for discounts on future orders. Check your dashboard to see your balance. Points are confirmed after your order is delivered and the return window closes. Points expire after 12 months of account inactivity.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating a free account gives you order tracking, saved addresses, reward points, wishlist access, faster checkout, and exclusive member deals. It takes less than 60 seconds to create an account and all your information is protected.
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link within 5 minutes (check spam folder). The link expires after 1 hour for security. If you don't receive the email, verify your email address is correct and try again.
How can I secure my account?
Enable two-factor authentication (2FA) in your account security settings for extra protection. Use a strong, unique password. Never share your login credentials. Sign out on shared devices. Review your order history regularly for unauthorized activity. Contact support immediately if you notice suspicious activity.
Affiliate Program
How do I join the affiliate program?
Simply create a free account and navigate to the Affiliate Dashboard. You'll get your unique referral link instantly - no approval required! Share your link on social media, blogs, YouTube, or anywhere online. There are no signup fees, minimum sales requirements, or performance quotas.
How much commission can I earn?
Affiliates earn 5-25% commission on every sale, depending on the product. Most products offer 15% commission, while premium and high-value items offer up to 25%. Top-performing affiliates may qualify for bonus rates. You can see exact commission rates in your dashboard when generating affiliate links.
When do I get paid?
Your commission moves through 3 stages: (1) Customer purchases → Pending balance. (2) Order delivered successfully (3-10 days) → Confirmed balance. (3) Withdraw anytime → Payment sent to your account. Minimum withdrawal is $10 USD. Commissions are only confirmed on successfully delivered orders to prevent refund losses.
How does cookie tracking work?
When someone clicks your affiliate link, a 30-day tracking cookie is stored in their browser. If they purchase anytime within 30 days, you earn commission. The cookie period starts from the FIRST click. If they buy multiple products in one order, you earn commission on the entire cart value!
What withdrawal methods are available?
Withdraw your confirmed affiliate earnings via Bank Transfer (international wire), bKash (Bangladesh), or Cryptocurrency (BTC, ETH, USDT, BNB). Minimum withdrawal is $10 USD. Withdrawals are processed within 3-5 business days. Cryptocurrency withdrawals process within 24-48 hours.
Vendor & Marketplace
How do I become a vendor?
Navigate to Vendor Dashboard and click 'Become a Vendor'. Fill out the application form with your business details, tax information, and product categories. Our admin team reviews applications within 3-5 business days. Once approved, you can start listing products immediately.
What fees do vendors pay?
Vendors pay a commission on each sale (varies by category, typically 10-20%). There are no listing fees, monthly fees, or hidden charges. You only pay when you make a sale. Transaction fees and payment processing fees are separate and depend on your chosen payment method.
How do vendor payouts work?
Vendor earnings are held in escrow until orders are delivered (3-10 days). After successful delivery, funds move to your available balance. You can withdraw anytime (minimum $10 USD) to your bank account, bKash, or crypto wallet. Payouts process within 5-7 business days.
Can vendors manage their own orders?
Yes! Vendors have a complete order management system to track orders, update shipping status (Processing, Shipped, Delivered), and add tracking numbers. Vendors can view payment status but cannot modify it. All vendor actions are logged for accountability and customer protection.
Security & Privacy
How is my personal data protected?
We comply with GDPR, CCPA, and international data protection laws. Your data is encrypted both in transit (SSL) and at rest. We never sell your personal information to third parties. Access our Privacy Policy for detailed information on data collection, storage, and usage.
Do you store my credit card information?
No. All credit card payments are processed directly by PCI-DSS certified payment processors (Stripe, PayPal). Your card details never touch our servers. For your security, we only store the last 4 digits of your card and expiration date for order verification purposes.
What about cryptocurrency payment privacy?
Cryptocurrency payments via NOWPayments are processed on public blockchains. Transaction details (amount, wallet addresses) are recorded on the blockchain but not linked to your personal identity on our platform. We store minimal transaction data required for order fulfillment only.
Still Have Questions?
Our support team is here to help. Reach out anytime and we'll get back to you within 24 hours.