Refund & Return Policy

1. Product Type Definitions

2. Physical Products - Return Policy

We offer a 14-day return window for physical products from the delivery date, subject to the following conditions:

3. Non-Returnable & Non-Refundable Items

The following items are NOT eligible for return or refund under any circumstances:

• All digital products (software, downloads, e-books, online courses, digital subscriptions, virtual items)
• Personalized or customized items made to order
• Perishable goods, food items, or health products
• Intimate or sanitary goods (underwear, personal care items, etc.)
• Hazardous materials or flammable items
• Items marked as "Final Sale" or "Non-Returnable" at time of purchase
• Products with broken seals, opened packaging, or missing components
• Items damaged due to misuse, abuse, negligence, or improper storage
• Products purchased more than 14 days ago (beyond return window)
• Items without original receipt or proof of purchase

4. How to Request a Return

To initiate a return, follow these steps:

1. Contact our support team at support@bexabay.com within 14 days of delivery
2. Provide your order number, product details, and reason for return
3. Include clear photos showing the product condition, packaging, and any defects (if applicable)
4. Await authorization - do NOT ship items without our approval
5. Once approved, you will receive return instructions and shipping address
6. Pack items securely with all original materials and ship within 3 business days

5. Refund Processing

6. Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, we will make it right:

• Report the issue within 48 hours of delivery with photographic evidence
• We will provide a prepaid return label at no cost to you
• Choose between full refund or replacement item (subject to availability)
• Replacement items ship within 3-5 business days of receiving defective product

7. Cryptocurrency Payment Refunds

For orders paid with cryptocurrency (Bitcoin, Ethereum, USDT, BNB), refunds are subject to special conditions:

• Refunds are processed to the original wallet address that sent the payment
• Refund amount is calculated at the USD value at the time of original purchase (not current crypto value)
• Processing takes 24-72 hours depending on blockchain network congestion
• Bexabay is not liable for cryptocurrency price fluctuations, transaction fees, or network delays
• You are responsible for ensuring your wallet address is correct and accessible

8. Partial Refunds & Restocking Fees

9. International Orders & Customs

Special conditions apply to international orders:

• Customers are responsible for all return shipping costs, import duties, taxes, and customs fees
• International returns may take 15-30 days to process due to customs clearance
• Items must clear customs and pass inspection to qualify for refund
• Bexabay is not responsible for items lost, damaged, or delayed by international shipping carriers or customs authorities
• Refund amount does not include original shipping fees or customs charges paid at delivery

10. Fraud Prevention & Return Abuse

We monitor return patterns to prevent fraud and abuse. The following actions may result in refund denial and account suspension:

• Excessive return rate (more than 3 returns within 90 days)
• Returning items that differ from what was originally shipped
• Wardrobing (wearing/using items and returning them)
• False claims of defects or non-delivery
• Chargeback abuse or payment disputes

11. Limitation of Liability

Bexabay's liability is limited to the purchase price of the product. We are not liable for:

• Indirect, consequential, or incidental damages arising from product use
• Loss of data, profits, business, or revenue
• Damage caused by improper use, installation, or maintenance
• Third-party services, shipping carriers, or payment processors
• Acts of God, natural disasters, or events beyond our control
• Compatibility issues with your devices or software
• Changes in cryptocurrency value, exchange rates, or transaction fees

This limitation applies to the fullest extent permitted by law in your jurisdiction.

12. Warranty & Guarantees

Unless otherwise stated in writing:

• Products are sold "AS IS" without warranties of any kind, express or implied
• We do not guarantee merchantability, fitness for a particular purpose, or non-infringement
• Manufacturer warranties (if any) are separate from Bexabay's return policy
• Third-party products may have their own warranty terms - contact the manufacturer directly

13. Governing Law & Dispute Resolution

This policy is governed by international ecommerce law and the laws of our jurisdiction. By making a purchase, you agree to:

• Attempt to resolve disputes through our customer support team first
• Binding arbitration for unresolved disputes (waiving right to jury trial)
• Individual claims only - no class action lawsuits
• Venue and jurisdiction in our registered business location

14. Contact Support

For return authorization, refund status, or policy questions:

15. Policy Modifications

We reserve the right to modify this return and refund policy at any time without prior notice. Changes take effect immediately upon posting to our website. Your continued use of Bexabay after policy changes constitutes acceptance of the updated terms. The "Last Updated" date at the top reflects the most recent changes.